Refund & Cancellation Policy

You are never charged for a print that does not complete. If a print job fails for any technical reason, the full amount is returned to your KatterPrint Points balance automatically within seconds — no manual request needed.

This covers:

• Printer out of paper or toner.
• Printer offline or disconnected before the job starts.
• Hardware paper jam or print engine rejection.
• Print job expired in queue without physical release.
• Accidental duplicate charge for the same job.

Refunds to your KatterPrint Points balance are instant and ready to use for immediate printing. If you prefer the funds returned to your original UPI payment method:

• Email support@katterprint.com within 7 days of the transaction with your Order ID.
• We initiate the reversal via Razorpay within 3 business days of confirmation.
• Your bank or UPI app typically posts the credit within 3 to 5 business days.
• Refunds are strictly returned to the original UPI payment source; we never ask for UPI PINs or passwords.

You can cancel any print order directly from the mobile app for a 100% full refund at any time before the printer begins printing. Once physical printing has started, the job cannot be cancelled because consumables (paper and toner) have already been committed.

If a print job stops part-way (e.g. paper runs out at page 7 of 15), you are billed only for the 7 pages actually printed. The balance for the remaining unprinted pages is calculated and refunded automatically to your balance immediately.

Print jobs that are produced in full accordance with your confirmed document preview and settings are non-refundable. Please verify before payment:

• Uploading the wrong document or selecting incorrect page ranges.
• Typographical, layout, or color errors present in your original file.
• Changing your mind after physical printing has already completed.
• Printed documents left uncollected in the printer tray.

KatterPrint Points can be used across any printer kiosk on the network. If you decide to close your account, any unspent purchased balance can be refunded to your original payment source upon request by contacting support. Promotional bonus credits have no cash value.

If you have any billing question, refund status inquiry, or dispute, please contact our support team. We acknowledge tickets within 24 hours:

• Email: support@katterprint.com
• Please include your Order ID (e.g., PRT-XXXXXX) for rapid resolution.

This policy complements our Terms & Conditions and Privacy Policy.