Privacy Policy

KatterPrint operates automated, self-service cloud printing kiosks and digital printing services. This Privacy Policy explains what information we collect when you use our mobile application, kiosk QR scanners, and website, why we collect it, and how your uploaded files and personal data are protected.

Summary: Your documents are yours. We process them solely to provide the printing you requested, we never inspect or sell them, and files are automatically deleted from our servers within 1 hour after printing.

We collect only the minimal data required to deliver reliable printing services:

• Account Details: Name and email address (or Google sign-in identifier) to manage your profile and provide order receipts.
• Print Job Metadata: Document name, total page count, color specifications (Black & White or Color), copies, selected kiosk ID, and timestamps.
• Payment Records: Transaction references, paid amount, payment status, and prepaid Points balance. Payments are made strictly via UPI and prepaid Points. We do not receive or store your UPI PINs or financial credentials. All payments are processed securely by Razorpay.
• Technical Diagnostics: Device installation identifier, app version, and standard server audit logs solely for security, fraud prevention, and system stability.

Uploaded documents are the most sensitive data entrusted to us, and we treat them with strict technical safeguards:

• Automated Processing Only: Documents are processed by automated systems solely to generate print previews, count pages, detect colors for pricing, and transmit the job to the printer.
• Zero Human Inspection: We do not read, view, index, share, or sell your documents, nor do we use your documents to train any AI or machine learning models.
• Automatic Deletion Schedule: Uploaded files are automatically and permanently erased from our servers within 1 hour after print completion, or within 24 hours if unprinted or cancelled.

We use your information exclusively to:

• Authenticate your account and process print jobs at your chosen kiosk.
• Calculate transparent print costs and facilitate secure checkout via Razorpay.
• Issue automatic refunds to your Points balance if a printer fails or is cancelled.
• Send essential service messages including order confirmations, receipts, and security alerts.
• Respond to your support requests and troubleshoot technical issues.

We never sell, rent, or trade your personal data for advertising or marketing. Data is shared strictly as required to operate our service:

• Payment Processing: Transaction details are shared with our payment gateway (Razorpay) to process payments, verify signatures, and initiate refunds.
• Print Kiosks: Kiosks receive only the technical print stream required to output the physical paper. Print shop owners cannot view, open, or copy your files.
• Cloud Infrastructure: Managed database and cloud hosting providers operating under strict confidentiality and security agreements.
• Legal Obligations: Only when formally required by applicable law, statutory regulation, or valid court order.

We implement robust security measures to protect your data:

• End-to-End Encryption: All uploads, API requests, and kiosk communications use modern TLS/HTTPS encryption in transit.
• Secure Credentials: User passwords are stored only as salted bcrypt hashes.
• Access Controls: Strict role-based permissions limit production data access only to authorized technical personnel.

You have complete control over your data:

• In-App Account Deletion: Open the KatterPrint app → Profile → Delete Account to instantly remove your profile, uploaded documents, and device tokens.
• Email Deletion Request: You may also email support@katterprint.com to request full account deletion, processed within 48 hours.
• Transaction History: Order metadata is retained only for the statutory duration required by Indian accounting and taxation laws.

For any privacy questions, data requests, or grievances:

• Platform: KatterPrint
• Privacy Inquiries: privacy@katterprint.com
• Customer Support: support@katterprint.com
• Grievance Officer: Grievance Team (support@katterprint.com)